Global Arts Information

Policies and Procedures



Audience Information
Target Audience | Ticket Prices | Home School Groups | General Public

 
 

Reservation Information
Reservations | PaymentsRefund


PASS Grant Funding


Study Guides
 
 

Theater Information
Location | Arrival Time | Food and Beverages


Patron Accessibility


Directions
 

 

Parking Information
School BusesCars


 

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Audience Information

Target Audience

Global Arts: Performances for Schools are designed for school classes and home school groups. Unless specifically stated, our performances are selected for children of school age. All children, regardless of age, must have a paid seat. Please refer to the grade level guidelines on each event page to help determine the appropriateness of a performance for your group.

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Ticket Prices

Admission fee is per person. Ticket prices for students and adults are just $9. Everyone must have a paid seat regardless of age. For schools, the Fine Arts Center supports a 1 to 10 (1 to 5 for Pre-schools) chaperone to student ratio. Additional chaperone tickets are available for $10. Special needs student groups (designated Chapter 766 schools) are offered one complimentary chaperone admission for every 5 paid students. Our primary goal is to provide cultural experiences for student audiences. Please purchase only the number of chaperone tickets required by your school. Additional adults decrease the number of seats available to children.

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Home School Groups

The performances are also offered to home school families. Seats must be paid for at time of booking. Children should be of school age unless a program is advertised for Pre-school audiences. Every child, regardless of age, must have a paid seat.

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General Public

Due to the demand for tickets from our school groups, we are unable to offer these performances to the general public. Many of these performances are also available in our evening series. Children's tickets for the evening performances are just $5 - $20 depending upon performance. In the rare event that a school performance is not sold-out, tickets will be made available to the general public two (2) weeks prior to the performance. Please call the main box office at (413) 545-2511 or 1-800-999-UMAS (8627). Tickets will not be made available for programs that have an evening performance option.

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Reservation Information

Reservations

Since most shows sell-out, we recommend booking as far in advance as possible. For school and home school reservations, please call (413) 545-2116. Your reservations will be confirmed in writing within two (2) weeks.

We understand that class size is often approximate at the time of reservation. Your reservation confirmation includes a deadline by which we must be informed of any changes in reservation numbers (no significant increases, please). After that deadline, your school is committed to purchasing the number of seats indicated on your reservation confirmation. We are unable to resell reserved seats after that time. Past the change-by deadline, reservation numbers are final.

When calling to place your order please be prepared to provide the following information:

1. Name, address and phone number of the school 

2. Teacher contact and billing information 

3. Number of students

4. Number of adults (includes teachers and chaperones) 

5. Grade level(s) of students 

6. Any accessibility services required 

7. Number of buses that will be used

 

A deadline date for changes can be found in your reservation confirmation. To cancel or reduce seats you must call or email us before the deadline. After the deadline passes, your school is committed to purchasing the number of seats indicated on your reservation confirmation and invoice. Schools that do not honor their commitment will be required to pay a non-refundable 50 percent deposit on all future orders.

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Payments

Payment is nonrefundable and may be made by check (one per reservation), VISA or MasterCard, or purchase order. We cannot process online credit card payments at this time, but we are able to take credit card payments over the phone. We do not accept third party payments.

All payments or copies of purchase orders must be received two weeks prior to the performance and made payable to the University of Massachusetts.

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Refunds

Refunds will be honored only if a performance is canceled by the Fine Arts Center.

Should a performance cancellation occur, a staff person will contact you on the next school day to inform you of alternate plans. No refunds will be issued for unused seats on the day of performance or for a reduction, or cancellation of your reservation after the listed deadline. Please see "Reservations" above for information regarding making changes to your reservation.

We are contractually obligated to pay the artists if they are able to perform. Therefore, we are unable to issue refunds or exchanges for weather-related cancellations when the University remains open.

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PASS Grant Funding

All events are eligible for the Performing Arts Student Subsidy (PASS) Program. PASS grants are available to both public and private schools. The PASS Program funds cultural field trips for children grades Pre-K through 12 by subsidizing the cost of admission to attend programs in the arts, humanities and interpretive sciences. The PASS Program is administered by the local cultural council in your community and the Massachusetts Cultural Council.

The deadline for PASS applications is October 15th of each year. For more information on the PASS Program, please contact your local cultural council or the Mass. Cultural Council at 1-800-232-0960. You may also visit the MCC web site at www.massculturalcouncil.org.

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Study Guides

Invoices, directions and a study guide are mailed one month prior to performance. You may photocopy the study guide for use in the classroom or download from the resource page on the web. The study guides provide useful information regarding the performance and ways in which to integrate the performance into your classroom curriculum both prior to and following the theatre experience. 

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Theater Information

Location

Performances take place in The Fine Arts Center Concert Hall or Bowker Auditorium in Stockbridge Hall on the University of Massachusetts campus. 

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Arrival Time

Please plan to arrive thirty (30) minutes prior to the performance. This will allow our ushers to seat everyone and for you and your students to visit the restrooms and get settled. It is important that we begin our performances on time so that all schools can meet their lunch and/or school dismissal times. Performances, unless otherwise noted, begin at 10 a.m. and run for approximately one hour.

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Seating

There are no printed tickets for these performances. Upon your arrival please identify your group to an usher or the House Manager in the lobby. An usher will lead your group to its assigned seats according to the seating chart. If you would like to know where your seats are located you may call the office at (413) 545-2116 one week prior to performance. We cannot guarantee your seat location based solely upon your reservation date. It is our priority to provide services for students with special needs.

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Food and Beverages

No gum, food, beverages, recording devices, or portable music players are allowed in the auditoriums. With the large number of students and the restrictions of the lobby area, we are not able to accommodate boxes of student lunches or any other gear. For the comfort of all concerned, we ask that backpacks, lunches and other items remain on the bus.

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Patron Accessibility

Both performance halls are wheelchair accessible and equipped with an Infrared Listening System to assist with sound amplification and clarity. Please let us know of your accessibiilty needs when making your reservations. 
 

There is an elevator located on the south side of the Concert Hall near the main entrance. An accessible parking lot is located on the Fine Arts Center Plaza directly in front of the elevator entrance.

Bowker Auditorium may be accessed by a wheelchair ramp located on the south side of the building. Limited parking is available at the end of the ramp, in the garage, or in Lot 65. Please visit our Accessibility Map for more detailed information.

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Directions

From the North:

(Vermont, Greenfield) I-91 south to Route 116. Follow signs on 116 "To the University of Massachusetts." Exit ramp leads to Massachusetts Avenue. Turn left (east) on to Massachusetts Avenue toward the campus. For the Concert Hall: continue through one light and watch for Lot 34 by the Visitors Center on your right and the entrance to Haigis Mall on your left.

For Bowker Auditorium: turn left at first light on to Commonwealth Avenue. Follow signs for the Parking Garage.

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From the South: 

(Springfield, Holyoke) I-91 north to Route 9. East on Route 9 over the Coolidge Bridge and through Hadley. Left at Route 116 (across from Staples) heading north toward campus. Right at first exit at "University of Massachusetts" bear right onto Massachusetts Avenue toward campus. For the Concert Hall: continue through two lights (the first one is flashing) and watch for Lot 34 by the Visitors Center on your right and the entrance to Haigis Mall on your left.

For Bowker Auditorium: turn left at second light (the first one is flashing) onto Commonwealth Avenue. Follow signs for the Parking Garage.

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From the West:

(Northampton, Pittsfield) Route 9 east through Northampton and over Coolidge Bridge. Follow remaining directions from "From the South" above.

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From the East: 

(Belchertown, Ludlow) North on Routes 21, 181 or 202 to Route 9 into Amherst. Right on to North Pleasant Street (main downtown intersection), north through center of town. Turn left at Triangle Street (Bertucci's Restaurant on your right), rejoining North Pleasant Street. For Concert Hall: to reach Lot 34 and Haigis Mall continue on main road which becomes Massachusetts Avenue. Haigis Mall will be on your right, Lot 34 on your left.

For Bowker Auditorium: continue on Massachusetts Avenue down the hill. Turn right at the next light on to Commonwealth Avenue. Follow signs for the Parking Garage.

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Parking Information

School Buses

Campus Map

Concert Hall: students should be dropped off at Haigis Mall off of Massachusetts Avenue.

Bowker Auditorium: students should be dropped off at the circle in front of Stockbridge Hall which is accessed via the road to the Campus Center Parking Garage off of Commonwealth Avenue.

 

University Security will direct buses to an appropriate parking lot during the performance (typically by the Mullins Center). PLEASE BE SURE YOUR BUS DRIVER HAS THE PERFORMANCE RUN-TIME (Typically one hour unless otherwise noted). THEY SHOULD RETURN 5 MINUTES BEFORE THE ANTICIPATED END TIME.

If drivers are not with their buses, they may miss the radio call from security asking them to return for pick up resulting in unnecessary delays returning to your school.

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Cars

Campus Map 
Concert Hall: If necessary, individuals may drop-off students with a chaperone at Haigis Mall (you will be directed by security to the mid-point turn of Haigis Mall prior to parking). Parking is available at meters behind the Robsham Visitors Center on Massachusetts Avenue or in the Parking Garage located off of Commonwealth Avenue.

 

Bowker Auditorium: Please park in the garage which is located next to Stockbridge Hall and Bowker Auditorium.
 

Available parking lots and pricing (current as of 06/14): We offer $1 parking coupons for use in the garage. These are mailed with your invoice and study guide or may be obtained from an usher at the event.

Parking meters are enforced Monday - Friday, 9AM - 5PM. Meter rates are $1.00 per hour. The Garage is $1.50 per hour, with a day maximum of $20.00

 

Parking Garage - near Campus Center, across from the Mullins Center off Commonwealth Avenue. (For Concert Hall and Bowker performances)

Lot 34 - Adjacent to Visitors Center (For Concert Hall performances)

Haigis Mall - 2 hour maximum on meters (For Concert Hall performances)

Lot 62 - Adjacent to Studio Arts Building with 3 hour maximum on meters (For Concert Hall performances)

Lot 65 - On north side of Stockbridge Hall (Handicap parking ONLY for Bowker performances)

 

For more information please go to:  Visitor Parking

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Additional Questions?

Please call (413) 545-2116.

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