Fall 2020 FAQ
(updated October 1, 2020)
Is the Fine Arts Center and its affiliated spaces open?
Based on current state and University Covid-19 restrictions, Fine Arts Center venues including Bowker Auditorium, the Concert Hall, Augusta Savage Gallery, Hampden Gallery, and the University Museum of Contemporary Art, remain closed.
So what is the Fine Arts Center doing this fall?
The Fine Arts Center has over 30 virtual exhibitions and performances scheduled so far for the fall, available at no charge.
Sounds great! Do I need to register for these virtual events?Some Fine Arts Center virtual events may require registration via "tickets" but in general it is recommended. Registering for a virtual event has many benefits. We will send you reminder emails about the event, including direct viewing links to the event. Also you will receive a follow up email about your virtual experience with the artists.
Will I be able to reach anyone at the Box Office?The Box Office can be reached by phone Monday through Friday, 9 a.m. to 5 p.m. at 413-545-2511 or 800-999-UMAS; hours subject to change. You can also email firstname.lastname@example.org with any questions at any time and our staff will get back to you as soon as possible.
Where can I watch Fine Arts Center virtual presentations?In most cases, events will be streamed to the Fine Arts Center’s YouTube and/or Facebook pages. You can also watch via an embedded video on the event page directly on fineartscenter.com. However there are some variations, so please see event page or your pre-show reminder emails for details.
How long can I access a virtual presentation after it is over?The length of time a presentation is available on-demand after it occurs varies. Please see event page or your pre-show reminder emails for details.
It’s time for the performance, but the performance isn’t starting. What do I do?You may need to refresh your feed. Please re-load the page and see if that brings the live broadcast to your platform. You can also try an alternative platform provided in your pre-show email from email@example.com.
If I am still not getting the live feed on either platform, what can I do?Please directly email firstname.lastname@example.org. This email will be monitored 15 minutes prior to the event and for the duration should anything come up.
How do I ask a question of the artist during a question and answer period?Please use the platform’s comments section, as the Fine Arts Center staff is monitoring those comments for the performance. For some events, you will have an opportunity to submit questions in advance through registration. In most cases, you will need a Facebook or YouTube/Google account to engage. Please note, the UMass Google Suite does not enable users to engage with YouTube content.
Will the presentations be captioned?Yes, we will provide a link for the captioning for these events.
Are there any dining discounts available to patrons?
Our virtual patrons are invited to enjoy the following benefits from a few of our restaurant partners:
• 15% off food and beverage from Osteria Vespa, to-go orders only, any time this fall. Osteria Vespa operates Thursdays through Sundays.
• 10% off to-go orders only from Bistro 63 on event days that occur Sundays through Thursdays.
Visit the Dining Discount page for more info.