FAQ 

(updated March 16, 2021

Is the Fine Arts Center and its affiliated spaces open? 

Based on current state and University Covid-19 restrictions, Fine Arts Center venues including Bowker Auditorium, the Concert Hall, and Hampden Gallery remain closed. Augusta Savage Gallery and the University Museum of Contemporary Art are open for campus community only. Timed entry tickets are required for Augusta Savage Gallery and the University Museum of Contemporary Art.

So what is the Fine Arts Center doing? 

The Fine Arts Center has virtual exhibitions and performances scheduled, available at no charge or for a nominal ticket fee.  

Sounds great! Do I need to register for these virtual events? 

Many Fine Arts Center virtual events require registration via "tickets" and registration is recommended for all of our events. Registering for a virtual event has many benefits. We will send you reminder emails about the event, including direct viewing links to the event. You will also receive a follow-up email about your virtual experience with the artists, which will include information about how you can rewatch certain performances. 

Will I be able to reach anyone at the Box Office? 

The Box Office can be reached by phone Monday through Thursday, 9 a.m. to 5 p.m. at 413-545-2511 or 800-999-UMAS; hours subject to change. You can also email facbox@umass.edu with any questions at any time and our staff will get back to you as soon as possible.  

Where can I watch Fine Arts Center virtual presentations? 

In most cases, events will be streamed to the Fine Arts Center’s YouTube page. You can also watch via an embedded video on the event page directly on fineartscenter.com. However there are some variations, so please see event page or your pre-show reminder emails for details.  

How long can I access a virtual presentation after it is over? 

The length of time a presentation is available on-demand after it occurs varies. Please see event page or your pre-show reminder emails for details.  

It’s time for the performance, but the performance isn’t starting. What do I do? 

You may need to refresh your feed. Please re-load the page and see if that brings the live broadcast to your platform. You can also try an alternative platform provided in your pre-show email from facbox@umass.edu. 

If I am still not getting the live feed on either platform, what can I do? 

Please directly email facstream@umass.edu. This email will be monitored 15 minutes prior to the event and for the duration should anything come up.  

How do I ask a question of the artist during a question and answer period? 

Please use the platform’s comments section, as the Fine Arts Center staff is monitoring those comments for the performance.  For some events, you will have an opportunity to submit questions in advance through registration. In most cases, you will need a Facebook or YouTube/Google account to engage. Please note, the UMass Google Suite does not enable users to engage with YouTube content. 

Will the presentations be captioned? 

Yes, we will provide a link for the captioning for these events. 

Are there any dining discounts available to patrons? 

Our virtual patrons are invited to enjoy the following benefits from a few of our restaurant partners:

•    15% off food and beverage from Osteria Vespa, to-go orders only, any time this spring. Osteria Vespa operates Wednesdays through Saturdays.
•    10% off to-go orders only from Bistro 63 on event days that occur Sundays through Thursdays. 

Visit the Dining Discount page for more info.  

When will the Museum and Galleries be fully open again? 

Guidance from the university and health officials will shape when and how we approach opening our visual arts spaces to visitors. 

When will the Fine Arts Center present live performances again? 

Guidance from the university and health officials will shape when and how we approach opening the venues and scheduling performances. 

How can I support the Fine Arts Center? 

If you would like to support the Fine Arts Center’s continued programming and dedication to bringing the arts to UMass Amherst, please consider a donation to our annual fund. Gifts to the annual fund are unrestricted and provide us the flexibility to respond to our most pressing financial concerns and seize unique and important opportunities in real time—a critical ability for arts centers in an ever-changing landscape. You can give to the Fine Arts Center Annual Fund by clicking here